Monolocale nel centro di Spalato
Massimo di ospiti5
Camere da letto1
- Adatto a famiglie e bambini
- Internet Wi-Fi
- Aria condizionata
- È permesso fumare
- Vasca idromassaggio
|Indirizzo||Dvornikova, 21000 Split, Croazia|
|Tipologia di alloggio||Appartamento|
|Check-in dopo le||14:00|
|Check-in prima delle||Su accordo|
|Check-out prima delle||10:00|
|Politica di Cancellazione||Flessibile|
We, 2 adults, 3 children booked this Apartment for one night in February, 6 months before our trip in August 2014.
The host Communication was quick. As we noticed some bad, negative reviews about hin in the Internet (for example On Airbnb) Where arriving guests did not get his small, but nice and modern Apartment shown on the photos but another Apartment (of his cousin) which is not at all modern looking and as nice as his one.
To avoid this problem, I sent him an Email also 6 months before to assure, that we want exactly the mentioned and shown appartment and not another one. He gave us a written comfirmation that he only has one appartment and that this one would be ours. When we arrived in Split, late in the evening with big luggage and 3 childs,he told us, his Cousin was already with him, "there is a Problem".The apartment is occupied, but we should take the appartment opposite to his one. It seems to be his Cousins appartment. We told him that this was exactly the problem we wanted to avoid, because this way of treating his guests seems to be regularily done: to Show nice photos and to offer something completly different! I would have accept his offer when it would have been better. We proposed that his guests of his nice Apartment could moove to the less nice one.He refused. For not supporting this way of business with depending tourists we asked him to give us our money back. Then we had to wait a good moment because his Friend/Cousin went to get Euro because we had no confidence anymore and did not want to get a false amount of kuna.
We unterstand that sometimes rooms are overbooked but if this manner seems to be usual (reviews of others can be sent) and he know that we reserved exactly the mentioned appartment with his written confirmation al long time before. He had enough time to contact us to inform us about the fact of overbooking so we could have the chance to book a new Apartment comfortably from Germany.
The fact is he is not at all honest, he try to profite of the tourists situation and work together with his cousin!!!!!
- Qualità degli alloggi garantita
- I proprietari sono contattati e verificati telefonicamente
- Un sistema di pagamento efficace e sicuro